Our Policies
100% Satisfaction Guarantee
If you're not 100% satisfied with the style, color or quality of your blind, shade or shutter, we'll work with you to make it right. Simply contact us within 30 calendar days after delivery to your home and we'll walk you through replacing your order. We'll send a replacement of equal value at no additional charge. Refunds are not offered under this guarantee.
Color Accuracy:
Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can't be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we'd like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.
14-Day Price Guarantee
Worried that a product you want may go on sale soon? If you buy a product from us and see it at a lower price within 14 calendar days after your original purchase, just give us a call at 866-551-3166 and we'll refund the difference!
Be sure that the sale item has the same options as your original selection, and that the sale price is live on the site when you contact us to claim the guarantee. If these criteria are met, we'll give you a credit for the difference in price, plus tax.
Fabric Back lighting:
"Back lighting" happens when light filters in through translucent fabrics from behind. Our swatches don't show you the effect of back lighting, which can soften colors and highlight fabric textures. If you'd like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.
Secure Internet Commerce:
What is online security?
When you place orders all of your information is processed through our secure server. Blinds.ca utilizes industry-standard Secure Sockets Layer (SSL) technology that encrypts all your information before it is sent to us. If you would prefer not to place your order online simply call us at the phone number at the top-right of this page and a customer service representative will take it for you.
Your Private Information WILL Remain Confidential
We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.
Window Measurements:
For both inside and outside mounts the finished measurements of the window treatment are from the top of the headrail to the bottom of the bottomrail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.
- Inside mount An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to to the product page for the product you are interested in on our site before completing your order.
- Outside mount An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.
For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide.
Errors In Your Order
Should we suspect that an issue with a product is caused by vendor error, we will require photos of problematic blinds to be shared with us so that we can verify the error. Once we verify the issue, we can authorize a remake or credit, as determined appropriate by Blinds.ca.
Payment Options
Since all window treatments from Blinds.ca are custom made to your specifications, all orders are paid for when your order is placed. Visa, Mastercard and American Express are accepted online. Cashier's cheques, personal cheques and money orders must be mailed to our office before your order is started. All orders paid by cheque will require a holding period of 5-7 calender days for your cheque to clear before the order will be put into production.
Changes, Cancellations and Refunds:
Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:
- Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 24 calendar hours after your online order is finalized.
- Address changes are not permitted once the manufacturer has shipped your product.
- If you cancel your order during this 24 calendar hour period, we will refund your money.
- Under no circumstance can we either refund any money or issue any credits for a credit card purchase if the cancellation or change occurs at any time beyond this 24 calendar hour period.
- On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
- We reserve the right to reject any order, at our discretion.
Discontinued and/or Back Ordered Items:
Blinds.ca has no control over products that are discontinued or placed on backorder by the various manufacturers. Blinds.ca will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see "Delivery Times" noted below.
Promotional Code, Discount and Coupon Exclusions
*Promotions or discounts - Limit one discount coupon per order. Must be used in one transaction. Not redeemable for cash, gift cards, gift certificates or store credit. Offer valid only while supplies last or until expiration date and not applicable to canceled orders due to out-of-stock merchandise. Discount does not apply to taxes, shipping and handling charges or similar charges. Returns or exchanges where a restock, remake or other discount was applied may result in an adjusted refund amount. Promotional offers may be modified or terminated at any time without notice.
Select products, at times, may be excluded from promotional discounts during a sitewide sale. In this situation, a specific product or products will not display a discount when viewed and no discount will apply to the cost of an excluded item when a promotion is applied at checkout. Varying products may be excluded from a promotion at any time. Products excluded from a sale will be visible on the website or promotional materials.
Promotion and Sale Details
Information on promotional offers and discounts for merchandise.
Also referred to as "Buy One, Get One 50% Off" or "BOGO 50%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 50% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 50% discount will apply to the least expensive products ordered.
Also referred to as "Buy One, Get One 60% Off" or "BOGO 60%" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. Customer will pay full price for the first product and a then receive 60% off a second product of lesser or equal value when the discount is applied. Where 4 or more products are purchased, the 60% discount will apply to the least expensive products ordered.
Also referred to as "Buy One, Get One Free" or "BOGO" promotions are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first product and a then receive a second product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Also referred to as "Buy Two, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first two products and a then receive a third product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Also referred to as "Buy Three, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first three products and a then receive a fourth product of lesser or equal value free of charge when the discount is applied. Where 4 or more products are purchased, the discount will apply to the least expensive products ordered.
Also referred to as "Buy Three, Get One Free" promotions, these are defined by a discount applied to a total purchase based on an order that meets the minimum number of products required for that discount. The discount always applies to the product(s) of lesser value. The customer will pay full price for the first four products and a then receive a fifth product of lesser or equal value free of charge when the discount is applied. Where 5 or more products are purchased, the discount will apply to the least expensive products ordered.
Promotional messaging and sales that include "up to" phrasing describe a tiered sales event in which the mentioned sale items would be discounted at a percentage number within a range described in the promotion.
"Selected products" references the specific items currently on sale. Save "up to" any percent is a general term to define the maximum discount within a range of discounts included in that sale. Products on sale can be listed at a discount anywhere between 1% - a set maximum percent off standard retail value in this example. All sale items and their individual discounts will be displayed on the website on each sale item. Promotions of this type may be for any sale percentage.
Examples:
- Save up to 45% sitewide - All items will be on sale but at different discounts ranging up to 45%.
- Save up to 50% on selected products - Selected items on sale will vary in discounts that range up to 50% off.
Shipping Information:
Shipping Methods & Charges: - All orders ship with NO DUTY or CUSTOM CHARGES! Plus, we offer FREE SHIPPING throughout Canada (excluding Quebec). Orders cannot be shipped to the Province of Quebec. For the fastest service possible, we ship most products directly FOB from the manufacturing facility located closest to you. If your package is too large to ship by standard shipping, we will ship it FOB the manufacturer's facility via freight carrier, usually to your front door. No shipments can be made to PO Box addresses.
Address changes are not permitted once the manufacturer has shipped your product.
Multiple Shipments - Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you'll have your order as soon as possible!
Shipments to the United States - For shipments to addresses in the United States, we recommend ordering from our sister site, Blinds.com.
Delivery Times - Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. Therefore, please call for a better estimate of delivery times. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. Blinds.ca cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.
Oversized Shipments For shipments that are required to be sent via a Common Carrier (blinds wider than 94" wide), it is highly recommend that you inspect all packages for damage.
- Any damage needs to be noted on your Bill of Lading - any damage not noted is not eligible for a remake free of charge.
- Product(s) with minor damage may be able to be used and should be accepted and noted.
- There is a 14-day time period to report any unusable product for a remake.
- Badly damaged product should be refused and reported to us. It will be remade immediately. Photos of the received damaged product from shipping may be required to share with the vendor for reorder.
Sales Tax:
Sales tax is automatically calculated for your province upon checkout.
Inspection of Merchandise:
IMPORTANT:
Inspect your merchandise as soon as you receive it and notify Blinds.ca immediately if the merchandise has been damaged in shipment. Also, please cheque to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify Blinds.ca that the merchandise has been damaged in shipment or was made incorrectly within 14 calendar days of the date that the merchandise is delivered to you, Blinds.ca will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify Blinds.ca that the merchandise has been damaged in shipment during this 14 day period, Blinds.ca will not repair or replace the damaged merchandise at no cost to you. All damaged shipments must be signed for as damaged.
Express Warranties:
Global Custom Commerce, Inc. does not manufacture any of the products sold through this site. Express Warranties with respect to the blinds/shades you are purchasing from Blinds.ca are provided to you directly by the manufacturer of these products and are incorporated into your order. To read the warranty that applies to the specific blinds or shades you are ordering, please click on the 'warrantee and care' links at each products information page. Blinds.ca ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.
Do I Need to Buy Hardware or Screws?
All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applications a #6 x 1 1/2" screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.
If any other parts are missing, please contact us within 30 calendar days and we'll help you get replacement parts. If it has been more than 30 calendar days since you received your order, there will be a charge for any requested parts.
Commercial Orders
Any order containing 25 or more of the same product, of tax exempt status, or delivered to a non-residential address will be considered a commercial order.
Commercial orders do not qualify for our 100% Satisfaction or SureFit™ Guarantees.